Proudly independent, proudly Bristolian

Balloon Letting Co are a Bristol based and proudly independent residential lettings and management company in the heart of Bristol.

With over a decade of experience in the Bristol lettings market, we saw an opportunity and a need for vast improvements in the lettings industry and strive to set a higher standard for both landlords and tenants.
 

We offer services across all aspects of residential lettings, from rent collection to full property management. Whether you’re letting an apartment in central Bristol, a room in a house share or a student property, we have expertise across each area and that along with our core focus of offering the finest level of service, has meant we’re growing rapidly.

There are some agents out there who will go above and beyond for their landlords, but we recognise that there are two important parties in successfully letting a property, a landlord and a tenant. We’ve been tenants ourselves and to put it mildly it’s easy to feel disposable in a Bristol lettings market that is extremely buoyant.

Respect and Value

We have proven that when all parties are respected and valued, it creates a very strong foundation for the start of a tenancy and the start of what could be a relationship that spans years and years between tenants and landlords.

Couple eating pizza in new rental flat in Bristol
Hand holding house keys

It’s this positive way of thinking and of treating people that we think sets us apart from the rest. Landlords, this means you can expect tenants who are excited about moving into their new home and tenants, this means you can expect support and respect from us whether it be through the referencing process or as your property managers.

Our hope is that one day tenants will be relieved to see their dream property marketed with The Balloon Letting Co and that landlords will see a vast improvement in tenant relations that all starts with a foundation of respect.

Importantly we’re accredited by PropertyMark who are the industry regulatory body, meaning we choose to be regulated in an unregulated industry. We’re also members of the Property Ombudsman and are ICO compliant.

Meet The Team - Balloon Letting Co

Meet the team

Come and meet the team who are the essence of the business and who work hard to embody our core values. It’s important for us to really get to know all of our clients so we wanted to include some information about us, along with some silly facts that may, (but very likely won’t) interest you.

Ben

Managing Director

This is Ben

Ben has enjoyed a decorated career in the Bristol Lettings industry over the past decade, winning a number of awards for customer service. Having identified a need and a gap in the market, he founded The Balloon Letting Company with aspirations of being a positive force within the industry and ushering in a better way of operating to the benefit of both landlords and tenants.
  • He is a huge basketball fanatic
  • He’s on the board of his local basketball team and also plays
  • He started working within the property industry at 16 years old

Steph

Head of Property Management

This is Steph

Steph joins the Balloon team with over 14 years property management experience across Bristol and South Wales. She brings a wealth of knowledge and enthusiasm to the office and is always on hand to assist any of our managed tenants or landlords.
  • She is the youngest of six, with five older brothers
  • She shares a birthday with Danny DeVito
  • She’s proudly Welsh and travels over the bridge to get in to Bristol every morning
Balloon Letting Co. Orange Balloon

James

Lettings Negotiator

This is James

James spent his teens and early twenties living in Northern France and has enjoyed a career in customer facing roles with the likes of Brittany Ferries. He speaks fluent French and having spent time renovating his house in France, has come back to the UK to join the Balloon Letting Co revolution. He conducts viewings for us and loves interacting with applicants and negotiating between tenants and landlords.
  • He is an avid snowboarder and skateboarder
  • He speaks fluent French (or so he claims)
  • He’s a long suffering Southampton football fan

Sarah

Senior Property Manager

This is Sarah

Sarah comes to us following seven years experience in property management with agents in Bristol and Bath. She always keeps the mood positive in the office and has a passion for supporting our landlords and tenants.
  • She’s an avid golfer and is the captain of her team
  • She has two cats which she says are her children
  • She’s a fitness fanatic

Tim

Negotiator

This is Tim

Tim has enjoyed a decorated career in the police force and comes to the property industry following retirement from the police. He has bags of charisma and enjoys the thrill of matching people to their dream property. If you have a viewing with us, Tim is sure to make it a colourful one.
  • He’s a keen motorcyclist and rides to Spain every year with a group of friends
  • He’s booked a trip to travel Asia this year with his partner
  • He’s a huge music fan and when he’s not letting properties he can be found at music venues partying to tribute bands

Gerald

Senior Lettings Negotiator

This is Gerald

Gerald joins us with over 8 years experience in property, across a number of industry mainstays. He’s knowledgeable, including having completed his ARLA qualifications and has a deep understanding of the market. He’s a big personality around the office and can often be heard before he’s seen!
  • He’s a keen Rugby player, currently playing for Thornbury RFC
  • He studied Journalism at Leeds Beckett University
  • He’s a big sports fan – Arsenal, Bristol Bears and Cincinnati Bengals

Vicki

Lettings Manager

This is Vicki

Vicki has over twenty years experience in Bristol property across every role you can imagine. She is a steady hand and oversees all activities relating to creating tenancies as well as general office management. She’s laser focused and has the unique ability to switch off everything going on around her when she goes in to ‘contract mode’.
  • She travelled across the Nullarbor desert along the Eyre Highway – Australia’s longest straight road with not a tree or person in sight… for days!
  • She has a miniature dachshund called Duggie
  • She loves live music and attending gigs around the country

Finn: Codename Fluff

Head of Security

This is Finn

Finn, having now retired from some high profile celebrity and political private security work, brings his talents to the high street. He’s highly trained in assessing threats which once assessed, will then be overwhelmed with kisses and cuddles. He has a perfect record in subduing targets and brings a calm confidence to Balloon HQ.
  • He has a different scarf for every work day – in company colours of course
  • His favourite book is Sun Tzu’s – The Art of War
  • His favourite film is Reservoir Dogs
Ben Giles - Balloon Letting Co

Ben

Managing Director

Ben has enjoyed a decorated career in the Bristol Lettings industry over the past decade, winning a number of awards for customer service. Having identified a need and a gap in the market, he founded The Balloon Letting Company with aspirations of being a positive force within the industry and ushering in a better way of operating to the benefit of both landlords and tenants.

  • He is a huge basketball fanatic
  • He’s on the board of his local basketball team and also plays (poorly)
  • He started working within the property industry at 16 years old
Steph - Balloon Letting Co

Steph

Senior Property Manager

Steph joins the Balloon team with over 14 years property management experience across Bristol and South Wales. She brings a wealth of knowledge and enthusiasm to the office and is always on hand to assist any of our managed tenants or landlords.
  • She is the youngest of six, with five older brothers
  • She shares a birthday with Danny DeVito
  • She’s proudly Welsh and travels over the bridge to get in to Bristol every morning
James - Balloon Letting Co

James

Lettings Negotiator

James spent his teens and early twenties living in Northern France and has enjoyed a career in customer facing roles with the likes of Brittany Ferries. He speaks fluent French and having spent time renovating his house in France, has come back to the UK to join the Balloon Letting Co revolution. He conducts viewings for us and loves interacting with applicants and negotiating between tenants and landlords.

  • He is an avid snowboarder and skateboarder
  • He speaks fluent French (or so he claims)
  • He’s a long suffering Southampton football fan
Sarah - Balloon Letting Co

Sarah

Senior Property Manager

Sarah comes to us following seven years experience in property management with agents in Bristol and Bath. She always keeps the mood positive in the office and has a passion for supporting our landlords and tenants.
  • She’s an avid golfer and is the captain of her team
  • She has two cats which she says are her children
  • She’s a fitness fanatic
Balloon Letting Co. Orange Balloon
Gerald Asante - Balloon Letting Co

Gerald

Senior Lettings Negotiator

Gerald joins us with over 8 years experience in property, across a number of industry mainstays. He’s knowledgeable, including having completed his ARLA qualifications and has a deep understanding of the market. He’s a big personality around the office and can often be heard before he’s seen!
  • He’s a keen Rugby player, currently playing for Thornbury RFC
  • He studied Journalism at Leeds Beckett University
  • He’s a big sports fan – Arsenal, Bristol Bears and Cincinnati Bengals
Vicki Batt - Ballon Letting Co

Vicki

Lettings Manager

Vicki has over twenty years experience in Bristol property across every role you can imagine. She is a steady hand and oversees all activities relating to creating tenancies as well as general office management. She’s laser focused and has the unique ability to switch off everything going on around her when she goes in to ‘contract mode’.
  • She travelled across the Nullarbor desert along the Eyre Highway – Australia’s longest straight road with not a tree or person in sight… for days!
  • She has a miniature dachshund called Duggie
  • She loves live music and attending gigs around the country
Tim - Negotiator

Tim

Negotiator

Tim has enjoyed a decorated career in the police force and comes to the property industry following retirement from the police. He has bags of charisma and enjoys the thrill of matching people to their dream property. If you have a viewing with us, Tim is sure to make it a colourful one.
  • He’s a keen motorcyclist and rides to Spain every year with a group of friends
  • He’s booked a trip to travel Asia this year with his partner
  • He’s a huge music fan and when he’s not letting properties he can be found at music venues partying to tribute bands
Finn - Codename Fluff - Balloon Letting Co

Finn

Head of Security

Finn, having now retired from some high profile celebrity and political private security work, brings his talents to the high street. He’s highly trained in assessing threats which once assessed, will then be overwhelmed with kisses and cuddles. He has a perfect record in subduing targets and brings a calm confidence to Balloon HQ.
  • He has a different scarf for every work day – in company colours of course
  • His favourite book is Sun Tzu’s – The Art of War
  • His favourite film is Reservoir Dogs

Balloon Letting Co. and the BillyChip Foundation

The BillyChip Foundation is a family run homelessness charity that came together following the tragic loss of Billy Abernethy Hope, a Bristol based ambulance driver. They’ve created The BillyChip, a token which is accepted across a large and growing network of cafes and shops around the UK. Empowering people to support the homeless in a meaningful way and empowering homeless people to make their own choices. We’re thrilled to be an official partner of BillyChip and to be able to support them in their mission. For more information please click the BillyChip or see www.billychip.com.

Kind Words

For us, the work we do means absolutely nothing if our customers aren’t leaving ecstatic with the service we’ve provided. We really hope to change the way that the industry is viewed in any way we can and in order to do that, we rely on support from our happy customers. We really wanted somewhere where we could showcase some testimonials from some of those customers. We’d love to add your name to this list one day, we do everything we do for you!

Our clients are the reason we love what we do

Joey
Tenant
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Ben was extremely easy to work with and always quick to respond to any of our queries (even during the current pandemic). I would highly recommend the use of Ben’s services and would definitely use them again.
Chioma
Tenant
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My letting process with Balloon Letting Co. was a complete joy, every step of it was as seamless and transparent as it could possibly be.
Alex
Landlord
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The service, professionalism, efficiency, care and attention I got from this company has been in glowing contrast that which I’ve experienced with previous lettings agents.
Adam
Landlord
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We couldn’t be happier with the service we’ve received. We use The Balloon Letting full management service our student HMO’s, his management fees are competitive and our properties are let quickly. Would highly recommend!
Daniel
Landlord
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I am a repeat client for Balloon Lets. I believe that they are the gold standard for Bristol property companies and continue to refer people to them, be that for their lettings or management needs.
Daniel
DanielLandlord
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Being a landlord myself, I had given up on agents due to high fees and poor service, but then I stumbled across Ben (the owner of Balloon Lettings) and he immediately filled me with confidence.
Sara
SaraTenant
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I couldn’t recommend balloon lettings enough, I will forever rave about it and the team behind it. They made the whole process of finding a place to live so easy from start to finish, with Ben and Aaron being the perfect balance of friendly and professional.
Connor
ConnorLandlord
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Ben, Aaron and the rest of the team at Balloon letting have been amazing from start to finish! The whole process was smooth throughout and the team felt like trusted partners. Everything was explained clearly to me and we found tenants on the first day of viewing.
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